Call troubleshooting

As long as you have "browser" selected as the device for answering the calls (https://support.liveagent.com/425651-Choosing-the-device-to-answer-the-calls) in LiveAgent it also needs to have access to your microphone for you to be able to make or accept calls. If the microphone is blocked or simply not accessible by LiveAgent you'll receive an error with "Call failed. Reason: User Denied Media. Originator: local". Normally when you accept a call or make an outgoing call in LiveAgent, your br...

Here you can find a list of all browsers and operating systems that currently support WebRTC technology which is required for PC to PC calls using "Call us" buttons and Video calls in LiveAgent software. - For Desktop PC - Microsoft Edge 12+ - Google Chrome 28+ - Mozilla Firefox 22+ - Safari 11+ - Opera 18+ - Vivaldi 1.9+ - For Android - Google Chrome 28+ - Mozilla Firefox 24+ - Opera Mobile 12+ - For iOS - Mobile Safari (iOS 11+)

Before you report an issue to LiveAgent support, please make sure that you have everything setup correctly and there is no issue with your hardware or software. 1. The call drops right away after answering or initiating a new call The call usually ends with error Call failed. Reason: User Denied Media. Originator: local. This usually happens when you have "browser" selected as the device for answering call (https://support.liveagent.com/425651-Choosing-the-device-to-answer-the-calls) and th...