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LDAP
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Configuring LDAP
The LDAP plugin integrates LiveAgent with your organization's LDAP directory. It provides two main capabilities: importing agents directly from LDAP, and authenticating those agents using their LDAP credentials at login. For common issues after setup, see [LDAP troubleshooting](https://support.liveagent.com/275884-LDAP-troubleshooting). Supported features - Import agents from your LDAP directory into LiveAgent - Authenticate agents at login using their LDAP username and password - Filter agen...
LDAP troubleshooting
I was able to import new agents (https://www.liveagent.com/features/agents/) but login using LDAP is not working! Try to use "cn" as User ID field in your LDAP settings panel. _ Note: you need to re-import all agents again after this change._