Customer portal & Knowledge base

Customer portal - Knowledge base

Quick navigation - Introduction (#Introduction) - Create an additional Customer Portal (#addnew) - Customer portal configuration (#Configuration) - Changing Logo and Title (#Changing Logo and Title) - Changing the theme (#Changing the theme) - Inserting own header or footer of the customer portal (#Inserting own header or footer) - CSS customization (#CSS customization) - Inserting tracking codes (#Inserting tracking codes) - Submit ticket (#Submit ticket) - Start...

How to insert video into KB article

Every LiveAgent installation comes with a sample Customer portal (https://support.liveagent.com/383529-Customer-portal---Knowledge-base) page that is actually the index page of LiveAgent. A few customers have asked us if they are able to insert videos into the knowledgebase articles of LiveAgent. The answer is - Yes! Here are 2 general methods of how to do so. Due to the new security update, you have to disable the "CSP headers for KB" option in Configuration > Security > Settings in ord...

Multi Knowledgebase

The Multi Knowledgebase plugin allows you to create multiple different knowledgebases on different domains with one LiveAgent account. Each knowledgebase has its own settings and content so you can have different designs and different content on these separated knowledgebases. As an example, you can see the https://support.liveagent.com/ and https://support.qualityunit.com/ which are created using one LiveAgent installation. Before you can create a second knowledgebase you need to go to Config...

Feedback and Suggestions

There is always room for improvement and receiving feedback from your customers can help you identify different areas to improve. Encourage your clients to send you new ideas and feedback (https://www.liveagent.com/features/feedback-suggestions/) for future development. Discuss each new idea with your customers in an easy to use feedback forum. Do you know what are the most important features for your customers? Let them vote! Clearly communicate the progress of implementation with your customer...

Forum for customers

LiveAgent helpdesk software allows you to include a forum category in your customer portal. It allows users to post new topics/questions and other users are able to respond to them. When a new topic/question is created it creates a ticket in your LiveAgent and your agents are able to answer it like any other types of tickets. Creating a forum Step 1: In the agent panel navigate to Customer portal --> Knowledgebase --> Create and choose "Forum" Step2: Now you may choose a category...

Search widgets

Adding the Search Widget (https://www.liveagent.com/features/search-widgets/) into your website enables your visitors to search in your articles, forums and suggestion boards directly from your website. While typing into the Search widget it shows suggestions of articles in real time. Search widget Setup Step 1: Navigate to Customer portal>Search Widgets and click on Create. Step 2: In the Overview screen you can name your Search widget, select category in which the search widget is s...