Customer portal & Knowledge base

Quick Navigation - [Customer Portal Configuration Overview](#overview) - [General Settings](#general-settings) - [Theme Selection](#theme) - [Color Adjustments](#colors) - [Defining Custom HTML Elements](#own-html) - [Custom CSS](#custom-css) - [Adding Custom Tracking Codes](#tracking-codes) - [Ticket Submission Function](#submit-ticket) - [Viewing Tickets History](#my-tickets) - [Initiating a Chat from a Ticket](#start-chat) The customer portal feature allows you to create and manage a min...

Quick Navigation - [Creating Knowledge Base Content](#create-content) - [Category](#category) - [Article](#article) - [Forum](#forum) - [Forum topic](#topic) The knowledge base feature enables you to develop a website that can help your customers when your support team is offline, with public and internal (available only for your agents) articles & sections, create forums for customer discussions, and collect feedback and suggestions for improvement from your customers. All articles, forums,...

The Multi Knowledgebase plugin allows you to create multiple different knowledgebases on different domains with one LiveAgent account. Each knowledgebase has its own settings and content so you can have different designs and different content on these separated knowledgebases. As an example, you can see the https://support.liveagent.com/ and https://support.qualityunit.com/ which are created using one LiveAgent installation. Before you can create a second knowledgebase you need to go to Config...

To be able to load videos from other websites in an iframe, it is required to disable the "Enable CSP headers for KB" option in Configuration > Security > Settings. Embeded video from YouTube - Under the chosen YouTube video, click SHARE button. - Click Embed. - From the box that appears, copy the HTML code. - Paste the code into your article which you can find through the Customer portal section (https://support.liveagent.com/383529-Customer-portal---Knowledge-base). Y...

There is always room for improvement and receiving feedback from your customers can help you identify different areas to improve. Encourage your clients to send you new ideas and feedback (https://www.liveagent.com/features/feedback-suggestions/) for future development. Discuss each new idea with your customers in an easy to use feedback forum. Do you know what are the most important features for your customers? Let them vote! Clearly communicate the progress of implementation with your customer...

Adding the Search Widget (https://www.liveagent.com/features/search-widgets/) into your website enables your visitors to search in your articles, forums and suggestion boards directly from your website. While typing into the Search widget it shows suggestions of articles in real time. Search widget Setup Step 1: Navigate to Customer portal>Search Widgets and click on Create. Step 2: In the Overview screen you can name your Search widget, select category in which the search widget is s...