Feedback suggestion category Setup
Step 1: Navigate to Customer portal > Feedback and suggestions and click on Cre ate.
Step 2: In the next screen, you may choose a category from the list of existing categories under which the new suggestion category will be placed. Select a name for your suggestion category, choose a department that will handle the received suggestions, and add any additional keywords or details. Click Save once you are done.
How to create a suggestion
Creating a Feedback button
Step 1: Navigate to Customer portal> Feedback buttons and click on Create.
Step 2: Choose the style of your feedback button. You can choose one from our selection or you can upload or create your own. All the different styles can be easily customized.
Step 3: In the next screen, you can name your feedback button, select the suggestion category to which the button will refer, system language, and also whether you want to include and display the contact us button so that the customers can get in touch directly from the feedback button. Activate the feedback button by checking the "Active" box.
Step 4: You can now work on the customization and design of your button by going under the Button and Design sections. You can customize the color of the button, its position on the page, hover effects, widgets design, and many more aspects. Don't forget to save the button once you are happy with it.
Step 5: Now navigate to the Integration section. Our system will automatically generate the integration code so you don't need to code anything yourself. Simply copy the code and place it before the </body> tag of your website to display the button.
That's it! The button is now displayed on your page and you can start collecting valuable feedback and improvement ideas from your customers.