What does a slot mean? If an agent is chatting with 4 customers and the maximum is 10, does that mean the slot will be 6?
Customer context: A customer wants clarification about what a "slot" means and how it relates to the available capacity for more chats in LiveAgent.
Customer: What does a slot mean? If an agent is chatting with 4 customers and the maximum is 10, does that mean the slot will be 6?
Answer: Yes, you are correct. In this context, a slot refers to the remaining capacity an agent has for more chats. If an agent is currently chatting with 4 customers and the maximum capacity is 10, they will have 6 m...