Customer context: A customer wants to test the online chat functionality and see its appearance on the admin end.
Customer: How can I test the online chat functionality and see what it looks like on the admin end?
Answer: To test the online chat functionality you'll need to create a chat button , please navigate to Configuration > Chat > Chat buttons section > Create. After creating the chat button, open its settings and click on the "Preview and test" button. To add the chat button to your test website, go to the chat button's Integration tab, copy the integration code, and add it to your website. For more information, please refer to this article: https://support.liveagent.com/373207-Creating-chat-buttons