Customer context: The customer operates numerous online shops, and aims to offer dedicated customer support for each shop through LiveAgent.
Customer: Can I set up unique widgets for each of my online shops, and identify which shop the customers are contacting from?
Answer: Yes, you can create multiple chat widgets in Configuration > Chat > Chat buttons for each of your online shops. To identify which shop the customer is contacting from, integrate each widget to its respective shop's website. You can also create various departments and assign agents and chat buttons to specific departments per shop. Please take note, the number of widgets you can create is limited. Check our pricing page here for the included features and limitations of our available plans.