Chatbot

Customer context: The customer who contacted us via chatbot wants to know if we can transfer him to live person Customer: Can you transfer me to live person to chat with? Answer: Unfortunately the chatbot is not integrated, however you can choose option to chat with live agent in contact widget on our main website.

Customer context: The customer wants to know if LiveAgent has a chatbot function. Customer: Does LiveAgent have a chatbot? Answer: Currently, LiveAgent does not have a native chatbot function. The platform focuses on live person-to-person interactions, requiring agents to be online and available to receive chats. In the longer term we plan the possibility for integration with chatbots. Right now on our LiveAgent.com website already use a separate Chatbot product from UrlsLab: https://www.urlsl...

Customer context: The customer is a user of the LiveAgent helpdesk software and is interested in automated assistance features in the chat system. Customer: Do you offer AI bots with the chat option in LiveAgent? Answer: No, we do not have any AI bots integrated into LiveAgent software as of now. However, our developers are working towards introducing bot functionality in our chat system, but we do not have a specific release date yet. On our websites we use UrlsLab chatbot (https://www.urlsla...

Customer context: The customer is a visitor on the LiveAgent helpdesk software page and is interested in implementing a chatbot similar to what we have on our website. Customer: How to add chatbot to liveagent? Answer: We do not have any Chat bots integrated into LiveAgent software as of now. In the longer term we plan the possibility for integration 3rd party chatbots or introducing our own. Right now on our LiveAgent.com website we use a separate Chatbot product from UrlsLab: https://www.url...