Customer context: A customer wants clarification about what a "chat slot" means and how it relates to the available capacity for more chats in LiveAgent.
Customer: What does a chat slot mean?
Answer: In this context, a chat slot refers to the remaining capacity an agent has for more chats. If an agent is currently chatting with 4 customers and the maximum capacity is 10, they will have 6 more slots open for additional chats.