Customer context: A customer is experiencing issues with the offline chat button displaying even when they are online in the agent panel.
Customer: Why is the offline button displayed if I am online in the agent panel?
Answer: If you're experiencing issues with the offline chat button being displayed when you are online, consider the following: 1) Refresh your website if you logged into LiveAgent after opening the site. 2) Ensure you can operate live chat in the department the button is assigned to and that the chat icon in the top-right corner of your agent panel is enabled. 3) If you are the only logged-in agent and using the call-center feature, chats are automatically deactivated as you need to be available for phone calls.