Customer context: A customer who wants to make the chat window appear consistently on both mobile and desktop devices.
Customer: Can I make the chat window appear the same way on mobile as on desktop?
Answer: Yes, in LiveAgent, you can enable "Force desktop mode on mobiles" by navigating to Configuration > Chat > Chat Buttons > edit button > Overview. When this option is enabled, the chat will open directly on your site, and the button will reappear after closing the chat window.