Customer context: A customer has a chat button integrated on their website and wants to know if they need to add a proactive chat invitation code.
Customer: Do I need to integrate the proactive chat invitation code on the page where the chat button is already integrated?
Answer: No, you don't need to add the proactive chat invitation code if a chat button is already integrated. The button integration code already contains the invitation code so proactive chat invitations can be displayed on all pages where there is a contact or chat button present. To activate the desired invitation, follow the instructions provided here.