Customer context: A user wants to provide a convenient way for customers to access the chat window on desktop devices with an inline chat link, and is inquiring about the integration of a pre-chat form.
Customer: Can I set up a pre-chat form for my inline chat link?
Answer: Unfortunately, the inline chat feature does not support the integration of a pre-chat form. If you wish to use a pre-chat form, you will need to integrate the chat button directly onto a page instead of using an inline chat link. You can find more details about the chat button integration in the Creating chat buttons article.