Customer context: A customer is curious about how proactive chat invitations function in LiveAgent and how they are displayed to customers on their website.
Customer: How do proactive chat invitations work in LiveAgent?
Answer: Proactive chat invitations in LiveAgent are displayed to your website visitors based on the number of free chat slots available for your agents. For instance, if an agent has one free chat slot, the invitation will be shown to 10 customers. To learn more about proactive invitation set up, pls check this article.