Customer context: A customer wants to display an offline form when no online agent is available for chats in LiveAgent.
Customer: How can I display an offline form if there is no online agent available for chats?
Answer: To display an offline form, edit your chat button and enable the "offline button" option in the "Overview" tab. This will display new tabs called "Offline button" and "Contact form" in the chat button settings. For more information, please visit the following article: https://support.liveagent.com/373207-Creating-chat-buttons.