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Most commonly used IVR phrases
If you’re having trouble coming up with effective IVR (https://support.liveagent... more
Overview
The call (https://www.ladesk.com/call-center-software) abilities differ dependin... more
Numbers section
The Numbers section found under Configuration->Call->Numbers is used for a... more
IVR
IVR (https://www.liveagent.com/customer-support-glossary/ivr/) in LiveAgent is c... more
Settings section
The Settings section found under Configuration > Call > Settings lets you ... more
Devices section
The _Devices_ section found under _Configuration_->_Call_->_Devices_ is us... more
Voice status page
Once you have your provider set up to work with LiveAgent and have its phone num... more
List of supported VOIP providers
Here you can check the list of currently supported VOIP providers: - Actio ... more
How to start a call from LiveAgent
If you want to create a completely new ticket with a call (https://www.ladesk.co... more
Using Call Center feature with soft phone clients & apps
Use case: LiveAgent & software phones clients & apps Disclaimer: Our Call Cent... more
Call Us buttons
If you wish to allow your customers or website visitors to establish PC-to-PC ca... more

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