VIPTel integration

In order to connect your Live Agent installation with VIPTel phone service please follow the steps as follows.

1. Create an account on VIPTel - you can sign up for free.




2. Insert VIPTel account details into Live Agent configuration. 

 

After you log in to your VIPTel account, you can navigate to login credentials and overview




Then log into your agent panel, go to Configuration > Call > Call providers > VIPTel (edit) and insert the Account credentials in the proper fields:
 

 

Once you are in the Login credentials and overview you have the login, password, and number:

 

Copy the following login, password, and number in your LiveAgent account and select to which department should the incoming call go to:


Finally, save the changes. Your Live Agent is connected to VIPTel and available to handle the phone calls now! 

Remember that you must allow your browser to use your microphone for the call to work. We have this covered here.
 
VIPTel has an option for IP restriction where you can add IP addresses to allow them to connect. If this is your case then we have an article for you here.

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