IP Addresses Used by Call Center Services

The following IP addresses of our servers are used for outbound call center services. If you are restricting IP addresses in applications that you use it is highly recommended to whitelist all IP addresses used by LiveAgent to avoid issues with the call center feature.

Starting from March 2024, all LiveAgent accounts will be migrated to our new Amazon servers. It is recommended to keep whitelisted all new and current IP addresses used by our servers. If you want to confirm on which data center is your account stored do not hesitate to contact our support.

Upcoming new Amazon servers' IP addresses

Europe (Frankfurt) [eu-central-1]:

  • 52.57.115.230
  • 52.58.106.11
  • 35.158.244.161
  • 18.196.206.203
  • 3.125.201.213
  • 52.58.195.38
  • 18.196.197.171
  • 3.70.41.57

United States (North Virginia) [us-east-1]:

  • 52.73.233.128
  • 3.214.6.103
  • 35.172.202.7
  • 3.219.53.148
  • 34.202.110.16
  • 35.153.191.172
  • 3.92.105.95
  • 3.232.141.28

Asia (Singapour) [ap-southeast-1]:

  • 52.220.131.131
  • 52.221.44.68
  • 52.76.222.117
  • 47.128.211.56
  • 13.213.246.115
  • 3.1.231.183
  • 18.140.159.115
  • 52.220.218.82

Current servers' IP addresses

There are sets of IP addresses that are used depending on the data center in which your account is stored.

Customers who created their accounts from Europe would be added to one of our Europe data centers (Slovakia or Germany). The IP addresses for these data centers are:

  • Slovakia
    • 91.201.28.231
    • 91.201.28.33
    • 91.201.28.34
  • Germany
    • 172.104.240.32
    • 172.104.143.10
    • 172.104.241.82
    • 139.177.181.113
    • 139.162.172.111

Customers who created their accounts from the United Kingdom would be added to our United Kingdom data center. The IP addresses for this data center are:

  • 80.85.84.25
  • 85.159.211.124
  • 212.71.255.19

Customers who created their accounts from Asia would be added to our Singapore data center. The IP addresses for this data center are:

  • 139.162.49.18
  • 172.104.54.195
  • 172.105.112.73

Customers who created their accounts from the United States would be added to one of our United States data centers (Texas, California, or New Jersey). The IP addresses for these data centers are:

  • Texas
    • 96.126.114.202
    • 45.33.11.50
    • 96.126.123.224
  • California
    • 45.33.46.244
    • 50.116.13.230
    • 104.237.158.149
  • New Jersey
    • 97.107.134.215
    • 97.107.132.17
    • 69.164.209.32

The firewall of the network to which you are connected when making and accepting calls in LiveAgent must not block UDP/RTP communication or else the calls will not work correctly. By default we operate with the following ports for OpenSIPS: 5060, 5061, 8080, 8089. For Asterisk, the ports in the range 5070 - 31000 (rtpstart=5070, rtpend=31000) should be opened/unblocked.

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