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List of IP addresses used by SIP/call center

Despite our best effort to keep this article up to date, the IP addresses might change over time, more might be added etc. so in case these IPs won't be enough to make your integration work, please contact our support.

There are a few sets of IP addresses which are used depending on the cloud in which your account runs with us, again if you are not sure about the cloud please contact our support.

  • Customers who created their accounts from continental Europe would be added in one of our EU data centers (Slovakia or Germany) and the IPs are:
    • 91.201.28.231 (SK)
    • 91.201.28.33 (SK)
    • 91.201.28.34 (SK)
    • 172.104.240.32 (DE)
    • 172.104.143.10 (DE)
    • 172.104.241.82 (DE)
  • Customers who created their accounts from United Kingdom would be added in our UK data center and the IPs are:
    • 80.85.84.25
    • 85.159.211.124
    • 212.71.255.19
  • Customers who created their accounts from Asia would be added in our Singapore data center and the IPs are:
    • 139.162.49.18
    • 172.104.54.195
    • 172.105.112.73
  • Customer who created their accounts from other parts of the world would be added in one of our US data centers (California, Texas or New Jersey) and the IPs are:
    • 96.126.114.202 (TX)
    • 45.33.11.50 (TX)
    • 96.126.123.224 (TX)
    • 45.33.46.244 (CA)
    • 50.116.13.230 (CA)
    • 104.237.158.149 (CA)
    • 97.107.134.215 (NJ)
    • 97.107.132.17 (NJ)
    • 69.164.209.32 (NJ)

 

Important note: "The firewall of the network to which you are connected when making and accepting calls in LiveAgent must NOT block UDP/RTP communication or else the calls would not work correctly. By default the ports in range 5070 - 31000 (rtpstart=5070, rtpend=31000) should be opened/unblocked.

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