LiveAgent GeoIp

LiveAgent offers you the ability to see what country your visitors are from.  This facility can be ensured by the LiveAgent GeoIp feature. 
 
How to get it work?
 
1) Register and download the free GeoIp database offered by MaxMind from the following site:
 
2) Extract the downloaded archive file on your hard drive and copy the GeoLite2-City.mmdb file into the /plugins/GeoIp/  directory of your installation of Live Agent.

3) Log in to your Live Agent as admin and navigate to Configuration  > System > Plugins > and activate the Live Agent GeoIp plugin
 

There will be 2 dialogs that will pop up and in each of them you have to click yes.
 
 
 
After the application restarts, you will be able to see what country your visitors are from. 
 
 
In case you do not see the location for some contacts, it might be because some residents might have requested to remove their IP address from the GeoLite2 data.

"The California Consumer Privacy Act (CCPA) mandates that businesses honor valid “Do Not Sell” requests from California residents. In this context, complying with a valid request involves MaxMind removing IP addresses from the GeoLite2 data and communicating to GeoLite2 users that the IP addresses in question should (immediately) not be utilized for uses covered under the CCPA" 

More info: https://blog.maxmind.com/2019/12/18/significant-changes-to-accessing-and-using-geolite2-databases/

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