Keyboard shortcuts

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Keyboard shortcuts can speed up your workflow and increase productivity. They allow users to perform various actions with tickets or the panel itself with ease. To display the list of all currently available shortcuts in the LiveAgent panel, quickly double-press Control button or use the shortcut Control + ⇧ Shift + ? (on all operating systems). There are the following shortcuts:

Panel Actions
ActionWindows/Linux shortcutMac shortcut
Answer ringing chatControl + MControl + M
Answer ringing chat in backgroundControl + ⇧ Shift + MControl + ⇧ Shift + M
Cancel action (+ subsequent confirmation)Escape (+ Enter)Escape (+ Enter)
Cycle through opened tickets to next ticketControl + ↑ Up⌘ Command + ↑ Up
Cycle through opened tickets to previous ticketControl + ↓ Down⌘ Command + ↓ Down
Open ticket via To solveControl + D⌘ Command + D
Open ticket from the Tickets grid or Chats history section in backgroundControl + Left mouse button⌘ Command + Left mouse button
Open ticket from the Tickets grid or Chats history section in backgroundMiddle mouse buttonMiddle mouse button
Pause/Unpause yourselfPause/BreakNone
Confirm action (in action box)Control + S⌘ Command + S
Ticket Actions
ActionWindows/Linux shortcutMac shortcut
Add note to ticketControl + H⌘ Command + H
Add tag to ticketControl + ⇧ Shift + D⌘ Command + ⇧ Shift + D
Assign ticket to me/Unassign ticketControl + Alt + X⌘ Command + ⌥ Option + X
Call in ticketControl + ⇧ Shift + C⌘ Command + ⇧ Shift + C
Change feedback status in ticketControl + ⇧ Shift + .⌘ Command + ⇧ Shift + .
Close ticket tabControl + QControl + Q
Close ticket tabMiddle mouse button on ticket tabMiddle mouse button on ticket tab
Delete/Undelete ticketControl + ⇧ Shift + LControl + ⇧ Shift + L
Delete/Undelete ticketControl + DeleteNone
Forward ticketControl + .⌘ Command + .
Internal call in ticketControl + ⇧ Shift + Alt + C⌘ Command + ⇧ Shift + ⌥ Option + C
Mark ticket as answeredControl + ,Control + ,
Mark/Unmark ticket as spamControl + LControl + L
Merge ticket into another ticketControl + ⇧ Shift + ,Control + ⇧ Shift + ,
Postpone ticketControl + OControl + O
Purge deleted ticketControl + ⇧ Shift + Alt + L⌘ Command + ⇧ Shift + ⌥ Option + L
Purge deleted ticketControl + ⇧ Shift + DeleteNone
Reopen ticketControl + ⇧ Shift + O⌘ Command + ⇧ Shift + O
Reply in ticketControl + ⇧ Shift + Enter⌘ Command + ⇧ Shift + Enter
Reply to all in ticketControl + ↵ Enter⌘ Command + ↵ Enter
Reply to WhatsApp ticket by a template messageControl + ⇧ Shift + Alt + ↵ Enter⌘ Command + ⇧ Shift + ⌥ Option + ↵ Enter
Resolve ticketControl + E⌘ Command + E
Resolve ticket silentlyControl + ⇧ Shift + E⌘ Command + ⇧ Shift + E
Retweet ticketControl + ⇧ Shift + Z⌘ Command + ⇧ Shift + Z
Transfer ticketControl + ⇧ Shift + X⌘ Command + ⇧ Shift + X
Actions inside ticket reply box
ActionWindows/Linux shortcutMac shortcut
Add attachmentControl + ⇧ Shift + UControl + ⇧ Shift + U
Open canned messages listControl + SpaceNone
Open canned messages listControl + K⌘ Command + K
Open predefined answers listControl + ⇧ Shift + IControl + ⇧ Shift + I
Send answerControl + S⌘ Command + S
Ongoing Chat Actions
ActionWindows/Linux shortcutMac shortcut
Assign chat to meControl + Alt + ⇧ Shift + X⌘ Command + Option + ⇧ Shift + X
End chat⇧ Shift + Escape⇧ Shift + Escape
Invite another agent to chatControl + ⇧ Shift + IControl + ⇧ Shift + I
Join chatControl + ⇧ Shift + JControl + ⇧ Shift + J
Leave chatControl + ⇧ Shift + LControl + ⇧ Shift + L
Transfer chatControl + ⇧ Shift + X⌘ Command + ⇧ Shift + X
Ongoing Call Actions
ActionWindows/Linux shortcutMac shortcut
End call⇧ Shift + Escape⇧ Shift + Escape
Put call on hold/UnholdControl + ⇧ Shift + HControl + ⇧ Shift + H
Mute myselfControl + ⇧ Shift + Space⌘ Command + ⇧ Shift + Space
Transfer callControl + ⇧ Shift + X⌘ Command + ⇧ Shift + X
Navigation
Navigates toWindows/Linux shortcutMac shortcut
Getting started menu sectionControl + ⇧ Shift + 1Control + ⇧ Shift + 1
Dashboard menu sectionControl + ⇧ Shift + 2Control + ⇧ Shift + 2
Tickets menu sectionControl + ⇧ Shift + 3Control + ⇧ Shift + 3
Chats menu sectionControl + ⇧ Shift + 4Control + ⇧ Shift + 4
Calls menu sectionControl + ⇧ Shift + 5Control + ⇧ Shift + 5
Reports menu sectionControl + ⇧ Shift + 6Control + ⇧ Shift + 6
Customers menu sectionControl + ⇧ Shift + 7Control + ⇧ Shift + 7
Customer portal menu sectionControl + ⇧ Shift + 8Control + ⇧ Shift + 8
Settings menu sectionControl + ⇧ Shift + 9Control + ⇧ Shift + 9
My Account sectionControl + ⇧ Shift + 0Control + ⇧ Shift + 0
Updated:

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