Quick navigation
Keyboard shortcuts can speed up your workflow and increase productivity. They allow users to perform various actions with tickets or the panel itself with ease. To display the list of all currently available shortcuts in the LiveAgent panel, quickly double-press Control button or use the shortcut Control + ⇧ Shift + ? (on all operating systems). There are the following shortcuts:
Action
Windows/Linux shortcut
Mac shortcut
Answer ringing chat
Control + M
Control + M
Answer ringing chat in background
Control + ⇧ Shift + M
Control + ⇧ Shift + M
Cancel action (+ subsequent confirmation)
Escape (+ Enter )
Escape (+ Enter )
Cycle through opened tickets to next ticket
Control + ↑ Up
⌘ Command + ↑ Up
Cycle through opened tickets to previous ticket
Control + ↓ Down
⌘ Command + ↓ Down
Open ticket via To solve
Control + D
⌘ Command + D
Open ticket from the Tickets grid or Chats history section in background
Control + Left mouse button
⌘ Command + Left mouse button
Open ticket from the Tickets grid or Chats history section in background
Middle mouse button
Middle mouse button
Pause/Unpause yourself
Pause/Break
None
Confirm action (in action box)
Control + S
⌘ Command + S
Action
Windows/Linux shortcut
Mac shortcut
Add note to ticket
Control + H
⌘ Command + H
Add tag to ticket
Control + ⇧ Shift + D
⌘ Command + ⇧ Shift + D
Assign ticket to me/Unassign ticket
Control + Alt + X
⌘ Command + ⌥ Option + X
Call in ticket
Control + ⇧ Shift + C
⌘ Command + ⇧ Shift + C
Change feedback status in ticket
Control + ⇧ Shift + .
⌘ Command + ⇧ Shift + .
Close ticket tab
Control + Q
Control + Q
Close ticket tab
Middle mouse button on ticket tab
Middle mouse button on ticket tab
Delete/Undelete ticket
Control + ⇧ Shift + L
Control + ⇧ Shift + L
Delete/Undelete ticket
Control + Delete
None
Forward ticket
Control + .
⌘ Command + .
Internal call in ticket
Control + ⇧ Shift + Alt + C
⌘ Command + ⇧ Shift + ⌥ Option + C
Mark ticket as answered
Control + ,
Control + ,
Mark/Unmark ticket as spam
Control + L
Control + L
Merge ticket into another ticket
Control + ⇧ Shift + ,
Control + ⇧ Shift + ,
Postpone ticket
Control + O
Control + O
Purge deleted ticket
Control + ⇧ Shift + Alt + L
⌘ Command + ⇧ Shift + ⌥ Option + L
Purge deleted ticket
Control + ⇧ Shift + Delete
None
Reopen ticket
Control + ⇧ Shift + O
⌘ Command + ⇧ Shift + O
Reply in ticket
Control + ⇧ Shift + Enter
⌘ Command + ⇧ Shift + Enter
Reply to all in ticket
Control + ↵ Enter
⌘ Command + ↵ Enter
Reply to WhatsApp ticket by a template message
Control + ⇧ Shift + Alt + ↵ Enter
⌘ Command + ⇧ Shift + ⌥ Option + ↵ Enter
Resolve ticket
Control + E
⌘ Command + E
Resolve ticket silently
Control + ⇧ Shift + E
⌘ Command + ⇧ Shift + E
Retweet ticket
Control + ⇧ Shift + Z
⌘ Command + ⇧ Shift + Z
Transfer ticket
Control + ⇧ Shift + X
⌘ Command + ⇧ Shift + X
Action
Windows/Linux shortcut
Mac shortcut
Add attachment
Control + ⇧ Shift + U
Control + ⇧ Shift + U
Open canned messages list
Control + Space
None
Open canned messages list
Control + K
⌘ Command + K
Open predefined answers list
Control + I
Control + I
Send answer
Control + S
⌘ Command + S
Action
Windows/Linux shortcut
Mac shortcut
Assign chat to me
Control + Alt + ⇧ Shift + X
⌘ Command + Option + ⇧ Shift + X
End chat
⇧ Shift + Escape
⇧ Shift + Escape
Invite another agent to chat
Control + ⇧ Shift + I
Control + ⇧ Shift + I
Join chat
Control + ⇧ Shift + J
Control + ⇧ Shift + J
Leave chat
Control + ⇧ Shift + L
Control + ⇧ Shift + L
Transfer chat
Control + ⇧ Shift + X
⌘ Command + ⇧ Shift + X
Action
Windows/Linux shortcut
Mac shortcut
End call
⇧ Shift + Escape
⇧ Shift + Escape
Put call on hold/Unhold
Control + ⇧ Shift + H
Control + ⇧ Shift + H
Mute myself
Control + ⇧ Shift + Space
⌘ Command + ⇧ Shift + Space
Transfer call
Control + ⇧ Shift + X
⌘ Command + ⇧ Shift + X
Navigates to
Windows/Linux shortcut
Mac shortcut
Getting started menu section
Control + ⇧ Shift + 1
Control + ⇧ Shift + 1
Dashboard menu section
Control + ⇧ Shift + 2
Control + ⇧ Shift + 2
Tickets menu section
Control + ⇧ Shift + 3
Control + ⇧ Shift + 3
Chats menu section
Control + ⇧ Shift + 4
Control + ⇧ Shift + 4
Calls menu section
Control + ⇧ Shift + 5
Control + ⇧ Shift + 5
Reports menu section
Control + ⇧ Shift + 6
Control + ⇧ Shift + 6
Customers menu section
Control + ⇧ Shift + 7
Control + ⇧ Shift + 7
Customer portal menu section
Control + ⇧ Shift + 8
Control + ⇧ Shift + 8
Settings menu section
Control + ⇧ Shift + 9
Control + ⇧ Shift + 9
My Account section
Control + ⇧ Shift + 0
Control + ⇧ Shift + 0
Updated: Jan 12 (2 months ago)