Quick navigation

Keyboard shortcuts can speed up your workflow and increase productivity. They allow users to perform various actions with tickets or the panel itself with ease. To display the list of all currently available shortcuts in the LiveAgent panel, quickly double-press Control button or use the shortcut Control + ⇧ Shift + ? (on all operating systems). There are the following shortcuts:

Panel Actions
Action Windows/Linux shortcut Mac shortcut
Answer ringing chat Control + M Control + M
Answer ringing chat in background Control + ⇧ Shift + M Control + ⇧ Shift + M
Cancel action (+ subsequent confirmation) Escape (+ Enter) Escape (+ Enter)
Cycle through opened tickets to next ticket Control + ↑ Up ⌘ Command + ↑ Up
Cycle through opened tickets to previous ticket Control + ↓ Down ⌘ Command + ↓ Down
Open ticket via To solve Control + D ⌘ Command + D
Open ticket from the Tickets grid or Chats history section in background Control + Left mouse button ⌘ Command + Left mouse button
Open ticket from the Tickets grid or Chats history section in background Middle mouse button Middle mouse button
Pause/Unpause yourself Pause/Break None
Confirm action (in action box) Control + S ⌘ Command + S
Ticket Actions
Action Windows/Linux shortcut Mac shortcut
Add note to ticket Control + H ⌘ Command + H
Add tag to ticket Control + ⇧ Shift + D ⌘ Command + ⇧ Shift + D
Assign ticket to me/Unassign ticket Control + Alt + X ⌘ Command + ⌥ Option + X
Call in ticket Control + ⇧ Shift + C ⌘ Command + ⇧ Shift + C
Change feedback status in ticket Control + ⇧ Shift + . ⌘ Command + ⇧ Shift + .
Close ticket tab Control + Q Control + Q
Close ticket tab Middle mouse button on ticket tab Middle mouse button on ticket tab
Delete/Undelete ticket Control + ⇧ Shift + L Control + ⇧ Shift + L
Delete/Undelete ticket Control + Delete None
Forward ticket Control + . ⌘ Command + .
Internal call in ticket Control + ⇧ Shift + Alt + C ⌘ Command + ⇧ Shift + ⌥ Option + C
Mark ticket as answered Control + , Control + ,
Mark/Unmark ticket as spam Control + L Control + L
Merge ticket into another ticket Control + ⇧ Shift + , Control + ⇧ Shift + ,
Postpone ticket Control + O Control + O
Purge deleted ticket Control + ⇧ Shift + Alt + L ⌘ Command + ⇧ Shift + ⌥ Option + L
Purge deleted ticket Control + ⇧ Shift + Delete None
Reopen ticket Control + ⇧ Shift + O ⌘ Command + ⇧ Shift + O
Reply in ticket Control + ⇧ Shift + Enter ⌘ Command + ⇧ Shift + Enter
Reply to all in ticket Control + ↵ Enter ⌘ Command + ↵ Enter
Reply to WhatsApp ticket by a template message Control + ⇧ Shift + Alt + ↵ Enter ⌘ Command + ⇧ Shift + ⌥ Option + ↵ Enter
Resolve ticket Control + E ⌘ Command + E
Resolve ticket silently Control + ⇧ Shift + E ⌘ Command + ⇧ Shift + E
Retweet ticket Control + ⇧ Shift + Z ⌘ Command + ⇧ Shift + Z
Transfer ticket Control + ⇧ Shift + X ⌘ Command + ⇧ Shift + X
Actions inside ticket reply box
Action Windows/Linux shortcut Mac shortcut
Add attachment Control + ⇧ Shift + U Control + ⇧ Shift + U
Open canned messages list Control + Space None
Open canned messages list Control + K ⌘ Command + K
Open predefined answers list Control + I Control + I
Send answer Control + S ⌘ Command + S
Ongoing Chat Actions
Action Windows/Linux shortcut Mac shortcut
Assign chat to me Control + Alt + ⇧ Shift + X ⌘ Command + Option + ⇧ Shift + X
End chat ⇧ Shift + Escape ⇧ Shift + Escape
Invite another agent to chat Control + ⇧ Shift + I Control + ⇧ Shift + I
Join chat Control + ⇧ Shift + J Control + ⇧ Shift + J
Leave chat Control + ⇧ Shift + L Control + ⇧ Shift + L
Transfer chat Control + ⇧ Shift + X ⌘ Command + ⇧ Shift + X
Ongoing Call Actions
Action Windows/Linux shortcut Mac shortcut
End call ⇧ Shift + Escape ⇧ Shift + Escape
Put call on hold/Unhold Control + ⇧ Shift + H Control + ⇧ Shift + H
Mute myself Control + ⇧ Shift + Space ⌘ Command + ⇧ Shift + Space
Transfer call Control + ⇧ Shift + X ⌘ Command + ⇧ Shift + X
Navigation
Navigates to Windows/Linux shortcut Mac shortcut
Getting started menu section Control + ⇧ Shift + 1 Control + ⇧ Shift + 1
Dashboard menu section Control + ⇧ Shift + 2 Control + ⇧ Shift + 2
Tickets menu section Control + ⇧ Shift + 3 Control + ⇧ Shift + 3
Chats menu section Control + ⇧ Shift + 4 Control + ⇧ Shift + 4
Calls menu section Control + ⇧ Shift + 5 Control + ⇧ Shift + 5
Reports menu section Control + ⇧ Shift + 6 Control + ⇧ Shift + 6
Customers menu section Control + ⇧ Shift + 7 Control + ⇧ Shift + 7
Customer portal menu section Control + ⇧ Shift + 8 Control + ⇧ Shift + 8
Settings menu section Control + ⇧ Shift + 9 Control + ⇧ Shift + 9
My Account section Control + ⇧ Shift + 0 Control + ⇧ Shift + 0