Google document viewer is a safer way for your agents to view files attached to tickets or chats. It allows agents to open files directly through their browsers, meaning they don't have to download these files to their PCs. This is a big help when it comes to security and it also helps to protect privacy.
Google Document Viewer option can be activated in Configuration > Security > Settings > Allow Google Document Viewer.
The Google Document Viewer supports the following extensions:
- Image files (.JPEG, .PNG, .GIF, .TIFF, .BMP)
- Video files (WebM, .MPEG4, .3GPP, .MOV, .AVI, .MPEGPS, .WMV, .FLV)
- Text files (.TXT)
- Markup/Code (.CSS, .HTML, .PHP, .C, .CPP, .H, .HPP, .JS)
- Microsoft Word (.DOC and .DOCX)
- Microsoft Excel (.XLS and .XLSX)
- Microsoft PowerPoint (.PPT and .PPTX)
- Adobe Portable Document Format (.PDF)
- Apple Pages (.PAGES)
- Adobe Illustrator (.AI)
- Adobe Photoshop (.PSD)
- Tagged Image File Format (.TIFF)
- Autodesk AutoCad (.DXF)
- Scalable Vector Graphics (.SVG)
- PostScript (.EPS, .PS)
- TrueType (.TTF)
- XML Paper Specification (.XPS)
- Archive file types (.ZIP and .RAR)
Viewing a file 
with allowed Google Document Viewer