Home > Technical Support > FAQ > The "View" button availability for attachments in tickets

The "View" button availability for attachments in tickets

When you're curious why sometimes attachments in tickets offer two options (buttons) and sometimes not (the "View" button is missing), you're on the right place. Because here you can find an answer. These two buttons, allow you to download or view attachments. Below you can see the certain content-types that support the "View" option. 

audio/*
video/*
image/* except svg

viewable by google viewer:

application/msword
application/vnd.*
application/pdf

 

The content-type without "View" option --->

application/octet-stream

Who is responsible for the content-type header setting of attachments? ---> That is exactly the application that sends the email message. And LiveAgent just accepts and reacts the following way = displays the "View" option or not.

Ready to try LiveAgent?

It's free for the first 14 days! No credit card required.

Get Started
We work well with others...
Magento Joomla Wordpress Mailchimp
Contact us

support@liveagent.com

+1-800-811-6590 (Toll Free in USA & Canada)

+421 2 33 456 826 (European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2020 LiveAgent.com, All rights reserved