Home > Technical Support > FAQ > The "View" button availability for attachments in tickets

The "View" button availability for attachments in tickets

When you're curious why sometimes attachments in tickets offer two options (buttons) and sometimes not (the "View" button is missing), you're on the right place. Because here you can find an answer. These two buttons, allow you to download or view attachments. Below you can see the certain content-types that support the "View" option. 

image/* except svg

viewable by google viewer:



The content-type without "View" option --->


Who is responsible for the content-type header setting of attachments? ---> That is exactly the application that sends the email message. And LiveAgent just accepts and reacts the following way = displays the "View" option or not.

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