- Setting up the plugin
- Sections displaying where customers are from
- How to create Google Maps API key for GeoIP plugin (separate article)
- Possible issues (separate article)
LiveAgent offers you the ability to see what country your visitors are from by using the LiveAgent GeoIP feature.
Setting up the plugin
In your Live Agent panel, navigate to Configuration > System > Plugins, search for and activate the Live Agent GeoIP plugin. You will be asked to confirm two pop-up windows. In both of them, click on Yes.
After your page refreshes, it is needed to configure the plugin. Google requires that all requests to Maps API use an API key. To retrieve the API key, follow this guide. After you'll receive the API key, configure the plugin, insert the API key into the displayed field, and save it.
Sections displaying where customers are from
There are a few sections where it is possible to check from which country the visitor is:
After you activate and configure the GeoIP plugin, a new Google map will appear in the Chats > Chats overview section. It is possible to zoom in and zoom out the map as usual.
Browser tab in every ticket Customer details section
After you activate and configure the GeoIP plugin, a new Google map displaying a customer's location will appear in the Browser tab in the Customer's details section, located on the right side of every ticket. It is possible to zoom in and zoom out the map as usual.
Customer's contact details
After you activate and configure the GeoIP plugin, you can display a Google map with a visitor's location after clicking on the map point icon located in:
- Personal details tab in the Customer's details section located on the right side of every ticket
- Navigating to the Customers section in the menu and opening any customer's/company's details.
It is possible to zoom in and zoom out the map as usual.