Customer context: The customer has a custom domain for their LiveAgent account and wants to change the predefined built-in email address to reflect their custom domain.
Customer: Can I change the built-in email address to reflect my custom domain used for our LiveAgent account?
Answer: No, you cannot change the predefined built-in email address as it is automatically created based on your original LiveAgent domain and is in the format support@mail.yourdomainname.ladesk.com. However, you can connect any of your own email addresses under Configuration > Email > Incoming or Outgoing email accounts.