Customer context: Every LiveAgent account has a pre-set built-in outgoing and incoming email account in the following form - support@mail.mycompany.ladesk.com. A customer is interested to know more about our built-in email
Customer: Is it recommended to use the LiveAgent integrated built-in e-mail address to communicate with customers?
Answer: No, the built-in email account is recommended only for testing purposes for new LiveAgent users. Please note that using the built-in email account to maintain your business email communication is not recommended, as it is using our email servers, and because they are shared with other customers, there is a higher risk of these emails being marked as spam or blocked completely by email providers. It is always recommended to connect your own/company email addresses as outgoing and incoming email accounts for communication with your customers.
For more details about email configuration, please, visit the following article - https://support.liveagent.com/458758-Email-accounts-configuration-introduction.