Customer context: The customer is using LiveAgent and has the Enterprise subscription plan that allows 500 incoming and 500 outgoing email accounts. They want to clarify if the built-in email account is counted in their account limits.
Customer: Does the built-in email account count towards the Enterprise plan's 500 incoming and 500 outgoing email account limits?
Answer: No, the built-in email account does not count towards the account limits. You can still have 500 incoming and 500 outgoing email accounts in addition to the built-in one.