Customer context: The customer is using LiveAgent and has the Medium business subscription plan that allows 10 incoming and 10 outgoing email accounts. They want to clarify if the built-in email account is counted in their account limits.
Customer: Does the built-in email account count towards the Medium business plan's 10 incoming and 10 outgoing email account limits?
Answer: No, the built-in email account does not count towards the account limits. You can still have 10 incoming and 10 outgoing email accounts in addition to the built-in one.