Customer context: The user has integrated their Gmail email account with their LiveAgent account. However, despite performing several diagnostic tasks and reconnecting and deleting the connected incoming email account, the account doesn't fetch the incoming emails.
Customer: Why isn't my connected Gmail email fetching incoming emails?
Answer: Please try sending a test email to your connected Gmail account. Check if it arrives in your Gmail inbox. If it does, navigate to Settings > See all settings > Forwarding and POP/IMAP > IMAP access, ensure that "Enable IMAP" is selected. If not, enable it and send another test email to see if it gets fetched. If you still encounter issues, contact us at support@liveagent.com.