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Errors caused by UTF8 emoji characters

If LiveAgent is causing errors when you receive a Facebook message or email c...

Updated: Nov 07, 2023

Home -> Technical Support -> Standalone installations -> FAQ

Emoji

[LiveAgent](https://www.liveagent.com/) is fully compatible with Emojis 🤝. Th...

Updated: Aug 11, 2022

Home -> Technical Support -> Features and functions -> LiveAgent panel

Error: Class PDO does not exist

If you experience an error message like "Error: Class PDO does not exist" dur...

Updated: Aug 12, 2022

Home -> Technical Support -> Standalone installations -> Troubleshooting

How to create Live Chat button using REST API

You can add [live chat button](https://www.liveagent.com/features/real-time-c...

Updated: Sep 09, 2020

Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

2-Step Verification (2FA)

Enable [2-Step Verification](https://www.liveagent.com/features/2-step-verifi...

Updated: Jul 22 (9 months ago)

Home -> Technical Support -> Features and functions -> Security

Complete API reference

[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...

Updated: Jan 05, 2024

Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation

How to edit chat window header background

Even though there is no option to edit the chat window header by default, you...

Updated: May 08, 2022

Home -> Customizations -> Chats -> Chat window

Filtering API v3 results

With API v3 you have an option to use filters to get specific results. Filte...

Updated: Jan 29 (3 months ago)

Home -> Technical Support -> LiveAgent API -> REST API -> API v3

Logo upload fails permanently

If you have problems with logo upload (or any file upload) and the applicatio...

Updated: Aug 12, 2022

Home -> Technical Support -> Standalone installations -> Troubleshooting

Advanced widgets integrations

Quick navigation - [Using elements on the website to call a widget](#element...

Updated: Sep 19, 2023

Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

Installer Error: Failed to execute SQL when updating from LiveAgent 5.9.5

If you run into error "Failed to execute SQL" when updating LiveAgent, and in...

Updated: Nov 15, 2023

Home -> Technical Support -> Standalone installations -> Update & migration

Callback notifications

[Account installed](#132e0220c3d7d14264f9d8ca381549a0) [Account suspended](#d...

Updated: Dec 06, 2017

Home -> Technical Support -> Reseller/Partner program -> Partner REST API

How to use Colorbox (a lightbox plugin) in Customer portal Knowledge Base

If you are adding larger pictures to your knowledgebase articles you might wa...

Updated: Mar 21, 2023

Home -> Customizations -> Customer portal

Attachment files are damaged

If the [attachments](https://www.liveagent.com/features/attachments/) in your...

Updated: Aug 12, 2022

Home -> Technical Support -> Standalone installations -> Troubleshooting

Using Call Center feature with soft phone clients & apps

Use case: LiveAgent & software phones clients & apps Disclaimer: Our [Call C...

Updated: Jul 12, 2019

Home -> Technical Support -> Features and functions -> Call Center

Integrate button into Angular application

Angular applications are typically written in TypeScript. Below is a simple e...

Updated: Sep 09, 2020

Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

Complete API reference

[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...

Updated: Nov 12 (5 months ago)

Home -> Technical Support -> Reseller/Partner program -> Partner REST API

Addons list

LiveAgent addons Geo IP (id: 2197ba24) Agent ranking (id: 5b4d2b0e) Rules (i...

Updated: Dec 06, 2017

Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

Prefill email and name for customer

When your [chat button](https://www.liveagent.com/features/real-time-chat/) o...

Updated: Feb 03, 2020

Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

Using REST API without mod_rewrite

It is possible to use call [LiveAgent API](https://support.liveagent.com/8407...

Updated: Dec 08, 2017

Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation

Updating LiveAgent

Before updating LiveAgent it is a good idea to check the changelog [here](htt...

Updated: Nov 28, 2022

Home -> Technical Support -> Standalone installations -> Update & migration

Chat button is not visible in Thrivecart

If you're using Thrivecart and inserting LiveAgent button integration code as...

Updated: Aug 12, 2022

Home -> Technical Support -> Troubleshooting -> Live chat

Understanding SLA Time Calculations

Table of Content - [Basic example](#basic) - [Business hours explanation exa...

Updated: Feb 11 (2 months ago)

Home -> Technical Support -> Features and functions -> Tickets Management

Add note to chat or contact form

Sometimes you may need to pass some additional information to the chat or con...

Updated: Feb 05, 2018

Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

Display contact widget only for customers logged in the customer portal

Some of our customers wish to display a live chat button or other contact wid...

Updated: Oct 06, 2023

Home -> Customizations -> Customer portal

LiveAgent Requirements

Before you order LiveAgent, please check if your server meets the following r...

Updated: Apr 17 (25 days ago)

Home -> Technical Support -> Standalone installations

Disable online visitors tracking for high load websites

Some of our customers reported, that their server is not capable to handle hi...

Updated: Aug 12, 2022

Home -> Technical Support -> Standalone installations -> Troubleshooting

Retrieve the details of a conversation (ticket)

The following sample code shows how to retrieve the details of a conversation...

Updated: Nov 27, 2017

Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

High performance requirements

If someone wishes to provide support to an enormously large customer base, he...

Updated: Nov 29, 2022

Home -> Technical Support -> Standalone installations -> High performance tweaks

How to purge database from useless contacts

Some of your customers or website visitors (or spam creators) are using anony...

Updated: Aug 12, 2022

Home -> Technical Support -> Features and functions -> Contacts management