Updating LiveAgent

Before updating LiveAgent it is a good idea to check the changelog here and also to make sure that your server still meets the minimum system requirements here.
From version LiveAgent requires mod_rewrite module.
From version 5.9.9 of the application all database tables must use InnoDB storage engine (except for qu_la_conversations_search which uses MyISAM), and database and all tables and columns must use collation utf8_general_ci (except for some specific columns changed by application to utf8mb4_general_ci). Before updating, make sure your database fulfills this requirement. Creating database in MySQL console uses default collation latin1_swedish_ci if you don't explicitly specify database collation.
If you updated MySQL from version older than 5.5, please read how LiveAgent utilizes fulltext indices and utf8mb4 collations.

Step 0

Download the latest version from our members area

Step 1
Login to your server and backup the 'default1' directory found in the 'accounts'  directory.  This step is not essential, since the update does not delete any files, but it seems some customers (or kind of weird FTP client) tend to delete the 'default1' directory even if they are not supposed to do so. Just in case you can also backup your database.

Step 2
Completely remove the /vendor directory and /plugins directory from your LiveAgent installation. If you have any custom plugins in the /plugins directory of your LiveAgent, do not remove those.

Step 3
Check if you can unzip zip files directly on your server. If so, upload the package zip file to your server and unzip it so it overwrites the old ones. If you can not unzip it there, you have to unzip it in your computer first and then upload all files to your server (using Binary transfer type) so it overwrites the old ones.
When you are updating your Live Agent, your customers (and agents too) will see a message like this:
Step 4
Now open your main Live Agent site and click the link
Installation and Upgrades or navigate to https://yoursite.com/liveagent_directory/install/

Select the language in which the update steps should be displayed. This language doesn't affect anything else then the text of update steps.

After choosing a language you will be presented with a check requirements screen which checks your server configuration and whether it meets the requirements.

Next screen will remind you of the importance of backups and will tell your previous version and the version to which you are going to update. When you are ready you can click "Start Update"

You will see the list of update steps slowly filling in (it can take some time depending on the age of previous version). When all is done you can click Next to finish the update.

When the update is finished you will be presented with a screen like this

Note: In case you encounter any kind of problem or issue after update, it is recommended to first clear your browser's cache. Files from the previous version might be cached, and might cause errors due to incompatibility with the current version.

Ready to try LiveAgent?

It's free for the first 14 days! No credit card required.

Get Started
We work well with others...
Magento Joomla Wordpress Mailchimp
Contact us


+1-800-811-6590 (Toll Free in USA & Canada)

+421 2 33 456 826 (European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2020 LiveAgent.com, All rights reserved