Required intermediate update step of installations below versions 5.14 and 5.38

If your LiveAgent installation is running on version 5.38 or above you are safe and no intermediate step is required before updating to the latest available version.

Due to significant changes to the product code and update process of standalone installations, customers with standalone installations on older versions have to perform an intermediate update step instead of updating their LiveAgent installation to the latest version directly.

We highly recommend migrating to our cloud to leave all the matters of maintaining own servers, license, updates, and infrastructure to us. Migration to our cloud-hosted solution is completely free of charge and customers that apply for migration are eligible for a 30% lifetime discount for the chosen plan. Reach us at sales@liveagent.com to get more information about migration.

Before starting with the update ensure that your server meets the latest server requirements.

Installations on versions below 5.14

To update your installation that is on a version below 5.14 to the latest version, it is needed to first update your installation to any version between 5.14 and 5.23. After that, you'll need to update again to any version between 5.38 and 5.43. Only after that, you can proceed with updating to the latest version. The latest version is available for download anytime from the members' area (payment might be required to extend the download validity).

Installations on versions above 5.13 but below 5.38

To update your installation that is on a version higher than 5.13 but below 5.38 to the latest version, it is needed to first update your installation to any version between 5.38 and 5.43. Only after that, you can continue updating your installation to the latest available version. The latest version is available for download anytime from the members' area (payment might be required to extend the download validity).

If you do not have ZIP files of previous versions feel free to contact us at support@liveagent.com and we will provide them for you (assuming your download period is still valid, otherwise extension will be required). 

FAQ

Question: We have LiveAgent installation with version below 5.38 hosted on our server. What does it mean for us?

Answer: If you do not upgrade your standalone version to the latest available version or at least to version 5.38, you will not be able to update to versions higher than 5.43.

Question: We have an old version below 5.38, but we can't upgrade to the latest version due to various reasons (e.g. server requirements, etc). What will happen if we don't update? Will our old standalone installation cease to function?

Answer: Your license is valid for a lifetime and you will still be able to use your standalone LiveAgent installation further, but locked on your current version without any possibility of future updates. If you upgrade your server later on, your old LiveAgent installation might stop working as it won't be optimized for the current technology. Therefore we would highly advise you to consider migrating your LiveAgent installation to our cloud.

Cloud migration benefits

  • 30% lifetime discount for the chosen plan

  • Free of charge migration handled by our developers
  • Free product & security updates
  • Automatic deployment of updates (or even based on individual agreement)
  • Priority access to new updates
  • Easy maintenance
  • Priority access to new features
  • Access to “cloud-only” features
  • Flexibility to add/remove agents/features or switch plans anytime
  • Opportunity to participate in beta tests for selected features
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