Performance report
Created tickets - number of tickets which were created by your customers or your... more
Analytics overview report
This article will describe the table at the top of this report, the rest of the ... more
Availability reports
There are 5 availability reports ( more
Load reports
There are 3 load reports ( more
Columns explanation for Call reports
Twilio provider Calls - all calls ( more
Time tracking
Time tracking ( lets you track... more
Service-Level-Agreement (SLA)
An SLA ( more
Agent Report
Work reports for each individual agent are crucial when you need to know how muc... more
SLA log
The SLA log screen can be found in section Reports > Tickets > SLA log. Th... more

Ready to try LiveAgent?

It's free for the first 14 days! No credit card required.

Get Started
We work well with others...
Magento Joomla Wordpress Mailchimp
Contact us

+1-800-811-6590 (Toll Free in USA & Canada)

+421 2 33 456 826 (European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2020, All rights reserved