Can I use a softphone device for answering calls?

Customer context: A customer wants to know if they can use a softphone device for answering calls in LiveAgent.

Customer: Can I use a softphone device for answering calls?

Answer: Yes, you can connect any softphone or hard phone device under Configuration > Call > Devices. For more information, feel free to visit this link > Using Call Center feature with soft phone clients/apps. Finally, set the specific device for answering calls under your agent profile by navigating to Edit profile > Calls > Choosing the specific device as explained here.