Customer context: Users exploring the call functions within LiveAgent, who are encountering difficulties when making outbound calls.
Customer: What does the "Dialing Failed: Call Rejected" error mean when trying to make a call from LiveAgent?
Answer: The "Dialing Failed: Call Rejected" error typically signifies that the trunk to which LiveAgent is trying to connect has rejected the call. This may occasionally result from IP address blocking. Some providers, like Twilio, allow you to define which IP addresses can access the trunk. For a list of the IP addresses used by LiveAgent's SIP/call center, please follow this link: IP Addresses Used by SIP/call center