Customer context: A customer wants to transfer a call to an external number which is not registered in LiveAgent.
Customer: How do I transfer a call to a number that is not registered in LiveAgent?
Answer: To transfer a call to an external number, you can set up call forwarding via IVR in LiveAgent. LiveAgent call center will act as a bridge between the caller and the external number. For more information and setup details, please visit this support article: https://support.liveagent.com/100338-Forwarding-call-to-external-number-via-IVR