LiveAgent utilizes Microsoft OAuth authentication to establish a secure connection with Microsoft accounts. The streamlined process involves easy authentication in a pop-up window, eliminating the need for complex configurations. Once authenticated, your mailbox is connected right away and ready for use.
Connecting the email address
To connect a Microsoft address to LiveAgent to be able to send emails from it, navigate to Configuration > Email > Outgoing Mail accounts, click "Integrate new email account", and in the connection window select the "Microsoft" connector.
In the next "Connect new Microsoft account" window simply click "Connect". A Microsoft authorization window will pop up, where you need to log in to the Microsoft account that you wish to connect to LiveAgent, and grant our software permissions to read and manage emails in the mailbox of this account.
If you get the "Need admin approval" message, your email account is not allowed to integrate with 3rd party applications. Please contact the administrator of your company's mail accounts to resolve it.
Upon logging in and authorizing, the Microsoft window automatically closes, and LiveAgent offers you to either connect the email address through which you authorized as a general mailbox, or connect a shared mailbox. Leave the "My own mailbox" option selected and click "Next".
To connect a shared mailbox, please see this guide instead.
Confirm the mailbox integration by clicking "Integrate" in the next screen, and lastly, decide whether the connected outgoing email account should be available for all departments to send emails from it, or whether it should be restricted and available only for selected departments.
That's it, your Microsoft account will be successfully connected, and you can start sending emails from it. See also the guide on how to connect Microsoft account as an incoming email account to fetch emails from it to LiveAgent.