Customer context: A customer wants to create additional roles for agents beyond the default Agent, Admin, and Owner roles.
Customer: Can I create more roles with various permissions for agents other than Agent, Admin, and Owner roles?
Answer: Yes, customers on the Large plan can create 3 custom roles, while those on the Enterprise plan can create 40 custom roles. Small and Medium plan customers cannot create additional custom roles. To create a custom role, go to Configuration > Custom agent roles. For more information, please visit these articles: Agent roles and Custom roles available permissions.