Customer context: The customer has administrative permissions and is concerned about tracking activities within the LiveAgent platform, particularly if agents are deleting canned messages.
Customer: Can I see which agent is deleting canned messages?
Answer: Yes, you can view this information in the Audit log if you have access to it. The Audit log can be found in Configuration > Tools. If the Audit log is not visible in your LiveAgent account, it might not be activated in Configuration > System > Plugins, or it may not be included in your current plan. For more information on our plans and included features, please visit our pricing page at https://www.liveagent.com/pricing/.