Customer context: The customer is using LiveAgent’s predefined answers feature and now requires to export these messages for an internal audit.
Customer: How can I export all predefined answers from LiveAgent?
Answer: Predefined answers can't be directly exported from the panel. However, they can be retrieved via API v3 GET /predefined_answers. For more detailed information, visit our API section in the knowledge base at support.liveagent.com/911737-API-v3.