API v3

Where can I find the API v3 documentation? You can find whole LiveAgent API documentation within your LiveAgent account: https://YOURDOMAIN.ladesk.com/docs/api/v3/#/ You can also navigate into your agent panel > Configuration > System > API > API V3 DOCUMENTATION How can I try LiveAgent API v3 with my account? Within the documentation, you can find examples and use the possibility to test the API commands with your account. - Consider registering a new free Trial a...

With API v3 you have an option to use filters to get specific results. After recent changes, GET /tickets API requests are processed by Elastic search instead of searching directly through the database. Due to these changes, some requests to retrieve lists of tickets might work differently since version 5.43, for example using a filter {"subject":"order"} searches all tickets containing the word "order", e.g. tickets with the subject "Order #123", "Order #456", or even "Order-inquiry". While r...

Some API requests that contain the _perPage parameter don't have the _page parameter to display the next page. Instead of the _page parameter you'd need to use the _cursor parameter to display the next page with records. List of requests utilizing the _cursor parameter - GET /calls - GET /grid/reports/time - GET /phone_numbers - GET /tickets/history The value for the _cursor parameter is provided to you in the response header as the next_page_cursor header value. So essentiall...

API v3 allows you to specify a time offset to return the application times in your desired timezone. For accounts created before the 26th of May 2019 by default, the application returns times in Mountain Standard Time (UTC -7 hours) and there is no automatic daylight saving time in the application. For accounts created after the 26th of May 2019 by default, the application returns times in Coordinated Universal Time (UTC) and there is no automatic daylight saving time in the application. To d...

If you need to generate LiveAgent's API library / SDK for your preferred programming language (like for example C#) you can use the swagger (OpenAPI) API descriptor which can be found at the very top of the API v3 documentation (https://support.liveagent.com/567924-Documentation--examples).