Customer context: The customer wants to know how to make a call in LiveAgent.
Customer: How do I make a call in LiveAgent?
Answer: To make a call in LiveAgent, you need to connect a phone number from a VoIP provider that offers SIP trunking. You can find a guide on this process here: https://support.liveagent.com/773213-Numbers-section. Once the number is connected, you'll be able to make both inbound and outbound calls directly through LiveAgent.