Customer context: The customer has a hardware phone, such as a Yealink or Snom phone, and wants to know if it can be connected to LiveAgent's phone system.
Customer: Can I connect a hardware phone to LiveAgent?
Answer: Yes, you can connect any phone that supports SIP trunking. To set it up, go to Configuration > Call > Devices in LiveAgent. More details are available at: https://support.liveagent.com/332659-Devices-section. To set the device for answering calls, visit your agent profile > Call section > https://support.liveagent.com/425651-Voice-status-page.