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ERROR: The used table type doesn't support FULLTEXT indexes during update to 4.25.12

In version 4.25.12 (released version 4.25.16.1) we added FULLTEXT indexes to some columns in the database to speed up searches and filtering by tags or by customer groups.

If you are getting this error during update:

ERROR: The used table type doesn't support FULLTEXT indexes SQL: ALTER TABLE qu_la_conversations ADD FULLTEXT ft_qu_la_conversations_tags (tags) CODE: 1214

it means that you are using an older version of database.

The fulltext indexes are supported by MySQL from version 5.6 and by MariaDB from version 10.0.5.

You might want to check out more information about LiveAgent requirements.

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