Customer context: The customer uses LiveAgent's call feature and they want to know how the call distribution feature works.
Customer: How does the call distribution work in LiveAgent?
Answer: In case you want to use the option "Random Assignment", there is no specific priority. However, with "Priority Assignment", you can configure assignments for specific agents. To check and modify priorities, go to Configuration > Calls > Settings in your LiveAgent dashboard. For more information on setting up call distributions, visit support.liveagent.com/103041-Settings-section.