Customer context: A customer wants to know if it's possible to set different priorities and routing for agents specifically for calls, beyond just for chats.
Customer: Can I set different priority and routing for agents for calls, or is it only for chats?
Answer: Yes, you can set different priorities and routing for agents for calls in addition to chats. This can be done in Configuration - Call - Settings - Call routing. More information is available here: https://support.liveagent.com/103041-Settings-section.