Customer context: A customer wants to forward all messages from a ticket to a different email address.
Customer: How can I forward all messages from a ticket?
Answer: You cannot forward an entire ticket with all its messages. However, you can forward the last or specific message from a ticket. To forward the last message, click the "More" button in the ticket actions section and select "Forward". To forward a specific message, locate the desired ticket item, click the "Options" button in the top-right corner of the ticket item, and select "Forward". For more information, visit this guide: https://support.liveagent.com/253136-Forward-ticket-action.