This guide explains how to delete and completely purge all customer's tickets from LiveAgent, but keep customer's account.
Delete all customer's tickets
- in agent panel navigate to Customer portal > Contacts. Search for particular customer and edit his account.
- on 'Edit contact' popup navigate to 'Tickets' section, mark all customer's tickets and click on 'delete' button above contact list.
- another popup is displayed for leaving a 'delete note' in all tickets. This note is visible only to agents, it is not visible to customer. Confirm delete action by click on 'run now' or 'run in background' button.
Purge all customer's tickets
When you delete ticket in LiveAgent, ticket is in 'delete' state and you can still find it using 'custom filter'. To delete tickets from LiveAgent completely, you have to use 'purge' function. Only tickets in 'delete' or 'spam' state can be purged.
Process is very similar. In agent panel navigate to Customer portal > Contacts. Search for particular customer and edit his account. On 'Edit contact' popup navigate to 'Tickets' section.
- now you have to filter delete tickets, because they are not displayed by default. Click on 'custom filter' and mark 'deleted' ticket state (you can also mark 'spam' state), then click apply.
- mark all customer's tickets and click on 'mass action' button above contact list.
- on the popup choose 'purge' option and confirm action by click on 'run now' or 'run in background' button.
NOTE: if you once purge all tickets, there is NO WAY to bring them back!