Ticket Statuses Overview
Ticket status refers to the different stages a ticket goes through. In LiveAgent there are the following statuses available:
New
The New status is assigned to a newly created ticket from an email (not evaluated as spam), a contact form, a social media and messaging apps message, an unanswered call, or a missed chat (if not set otherwise in Configuration > Chat > Chat settings > State of missed chats).
From the New status, a ticket can progress to Answered, Postponed, Resolved, Delete...