Tags are labels attached to tickets that are primarily used to organize and categorize tickets, but can also offer a preview of the ticket’s contents at first glance. Using tags you can differentiate important queries or customers, or filter your tickets (https://support.liveagent.com/168582-Ticket-filters) easily.
How to create a tag
To create new tags, navigate in your LiveAgent panel to Configuration > Tags, and click on the "Create" button. Name your new tag, choose its text and ...