Ticket fields Setup
Step 1: Navigate to Configuration>System>Ticket fields
Click on Create. Name your new Contact
field with a unique name.
Adding Ticket fields in Tickets
Step 1: To add a Ticket field to your Ticket, open a specific Ticket and click on Add field.
Step 2: In the pop-up window click on Add field and choose a field from your options.
New ticket field: Order ID added to ticket