Ticket fields

Ticket fields are custom fields that are typically used to gather more information about your tickets. LiveAgent allow you to create unlimited custom Ticket fields.

Ticket fields Setup

Step 1: Navigate to Configuration>System>Ticket fields
Step 2: Click on Create. Name your new Contact field with a unique name.

Adding Ticket fields in Tickets

Step 1: To add a Ticket field to your Ticket, open a specific Ticket and click on Add field.
Step 2: In the pop-up window click on Add field and choose a field from your options.

Result: New ticket field: Order ID added to ticket

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