Customer context: A customer wants to know if they can create additional default (ladesk) mail accounts in LiveAgent.
Customer: Can I create additional default (ladesk) mail accounts?
Answer: No, unfortunately, you cannot create additional built-in ladesk mail accounts. We recommend connecting your own mail account for both incoming and outgoing emails instead. For more details, please, visit the following article - https://support.liveagent.com/934190-Can-I-change-the-built-in-email-address-to-reflect-my-custom-domain-used-for-our-LiveAgent-account